E HELPLINE (ehelpvizagzone[at]icegate[dot]gov[dot]in)

For the benefit of Traders / Importers / Exporters of Customs Commissionerate [Preventive], Vijayawada [including Krishtnapatnam Customs House, Kakinada Custom House and ICD Marripalem] facility of e-HELPLINE is provided by Chief Commissioner, Visakhapatnam Zone (for ICES & ACES) Customs & GST

(For the Trade in Visakhapatnam Zone Processing their Returns and Bills in ACES & ICES)

Trade can seek clarification on Central Excise, Customs and GST related issues pertaining to the information processed through ICES under the following 3 Categories:

1. Assessment Related Issues
2. Procedural Delays Related Issues
3. Systems Related issues

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

1. Your PAN based Registration Number
2. Location Code, Range Name and Division Name
3. Details of the Bill (in ICES) and the details of the Return (in ACES)
4. The Category under which you seek the HELPLINE: (please mention ONE of the following: Assessment Related / Procedural Delay Related /System Related Issues in ACES and ICES )
5. Your Address, Contact Number and E-mail address
6. Nature of help required by you. Please explain in detail.

Attachments can also be sent to ehelpvizagzone[at]icegate[dot]gov[dot]in

While sending the mail please mention the catagories of help as shown below.

1. Assessment and Procedural delay issues relevant to Customs matters
2. Assessment and Procedural delay issues relevant to Central Excise matters
3. Assessment and Procedural delay issues relevant to GST matters
4. Assessment and Procedural delay issues relevant to Systems matters

Icegate Helpdesk: (Single point of contact for CHA / Importer / Exporter for requests / issues related to ICEGTE Application)

Email ID : icegate heldpesk[at]icegate[dot]gov[dot]in
Contact : 011-23379020 / 011-23370133 / 1800-301-0100

MITRA Helpdesk: (Provides support for taxpayers for queries / issues related to GST, Central Excise and SBS)

Email ID : cbicmitra.helpdesk[at]icegate[dot]gov[in]in
Webform : https://cbic-gst.gov.in/cbec-portal-us/?webticketing
Contact : 1800-120-0232

ECCS Helpdesk - [Express Cargo Clearance System] - (Single point of contact for Importers / Exporters for Customs clearances through ICTs)

Email ID : ECCS[dot]TRADEHELPDESK[at]ICEGATE[at]GOV[at]IN
Contact : 1800-301-0100