E HELPLINE

For the benefit of Traders / Importers / Exporters of Customs Commissionerate [Preventive], Vijayawada [including Krishtnapatnam Customs House, Kakinada Custom House and ICD Marripalem] facility of e-HELPLINE is provided by Chief Commissioner, Visakhapatnam Zone (for ICES & ACES) Customs & GST

(For the Trade in Visakhapatnam Zone Processing their Returns and Bills in ACES & ICES)

Trade can seek clarification on Central Excise, Customs and GST related issues pertaining to the information processed through ICES under the following 3 Categories:

• Assessment Related Issues
• Procedural Delays Related Issues
• Systems Related issues

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

• Your PAN based Registration Number
• Location Code, Range Name and Division Name
• Details of the Bill (in ICES) and the details of the Return (in ACES)
• The Category under which you seek the HELPLINE: (please mention ONE of the following: Assessment Related / Procedural Delay Related /System Related Issues in ACES and ICES )
• Your Address, Contact Number and E-mail address
• Nature of help required by you. Please explain in detail. Attachments can also be sent

Kindly note down the mail address. ehelpvizagzone@icegate.gov.in

While sending the mail please mention the catagories of help as shown below.

• Assessment and Procedural delay issues relevant to Customs matters
• Assessment and Procedural delay issues relevant to Central Excise matters
• Assessment and Procedural delay issues relevant to GST matters
• Assessment and Procedural delay issues relevant to Systems matters